Amy Tuffin — Instructional Designer & L&D Specialist
Knowledge only matters when people can use it. I design learning that operates on this principle — through e-learning, classroom sessions, and blended programmes.
Good learning design isn't about simplifying — it's about sequencing. Get the order right, and complexity takes care of itself.
About me
I came into instructional design through a side door. Early in my career I noticed that new recruits were struggling — not because the work was beyond them, but because nobody had explained the why behind the what. I volunteered to fix that, and discovered I had a knack for staying in the learner's shoes: breaking processes down, distinguishing genuine training needs from organisational ones, and translating the abstract into the practical.
The shift from face-to-face delivery into design and course construction felt like a natural next step — and one I threw myself into, learning the Articulate and Adobe suites from scratch and finding real satisfaction in the creative process. The arrival of AI has opened that up further: I'm still the one driving the strategy and the pedagogy, but I can now spend more of my time there, which is exactly where I want to be.
Think
Problem first, solution second — needs analysis and instructional architecture before a single slide is built.
Make
End-to-end builds across e-learning, blended and classroom — Storyline, Rise, video, and AI-assisted production.
Deliver
LMS deployment, learner communications, and data-led iteration to improve what isn't landing.
Career journey
Jan 2008 — Oct 2012
Haven Power · Ipswich
Built the training function from within — turning a customer advisor role into a four-year design and delivery career.
Designed and evaluated training material, coached and mentored colleagues, and co-ordinated induction for new starters. This is where I first noticed that explaining the why behind a process was the difference between learners who struggled and learners who thrived.
Oct 2012 — Nov 2018
Birketts LLP · Norwich
Transformed a one-day induction into a six-month modular programme serving 600+ employees across multiple branches.
Delivered IT learning across a workforce of lawyers, secretaries and business support staff. Led training design and delivery for major system rollouts, and supported development of a talent management framework for secretarial staff.
Nov 2018 — Oct 2019
Unitas · Norwich
Raised content standards on UoS-accredited distance learning — writing assessment questions that counted toward students' final marks.
Edited and coordinated distance learning materials for BA courses in the youth justice sector, managing remote collaboration with writers, SMEs and developers.
Mar 2020 — Aug 2020
NR2 Mutual Aid · Norwich
Led volunteer coordination across a community of 350 during lockdown — then pivoted into instructional design.
Following redundancy from Unitas I had planned to transition into instructional design — then the pandemic hit. I coordinated over 60 volunteers, reached 350 members, and distributed 10,000 leaflets across the NR2 region before returning to my planned career move.
Aug 2020 — Nov 2022
IT Governance · Remote
Redesigned the organisation's e-learning template and contributed to bespoke projects for Warner Bros and the NHS.
Designed and developed e-learning and accredited courses for retail-market clients. Partnered with cyber security and governance SMEs to create Storyline and Rise builds. Authored original content independently, including a course on unconscious bias.
Nov 2022 — Present
IT Governance · Remote
Leading end-to-end instructional design in cyber security — mentoring the team and championing AI-assisted workflows.
Leading senior-level instructional design across e-learning, self-paced and classroom solutions. Managing day-to-day team activity, coaching colleagues on design practice, and driving best practice for AI-assisted content development across the team.
Portfolio
A growing collection of case studies and interactive projects — built to demonstrate thinking, process, and craft.
End-to-end walkthrough of a cyber security awareness course — from SME consultation to Storyline build.
StorylineStoryboardingAn interactive decision-making experience built in Claude — demonstrating scenario-based learning design.
InteractiveAI-BuiltA web-app mapping out modular learning journeys — showing how I structure blended programmes.
Web AppAI-BuiltHow I transformed a one-day induction into a six-month modular learning plan at Birketts LLP.
Case StudyProgramme DesignGet in touch
Whether you're looking for a Senior Instructional Designer or want to discuss learning strategy — I'd love to hear from you.